This policy explains what information this website collects, how we use it, and the choices you have. Effective September 2, 2026.
START Mortgage (Lend Labs LLC dba START Mortgage) respects your privacy. This policy covers the information we collect through https://start-mortgage.com — it does not cover the separate privacy notice you receive as a mortgage applicant, described below.
We collect information in two ways:
We use the information we collect to:
We do not use website form submissions to make a final lending decision. Any information you provide through this site is a starting point for a conversation — not a loan application.
We do not sell, rent, or trade the personal information collected through this website to third parties for their own marketing purposes.
We do not sell or share your mobile phone number or SMS consent with third parties for their own marketing purposes.
Mobile opt-in data — your mobile phone number, your text messaging consent choices, and the records of when and how you gave them — is excluded from any information sharing described elsewhere in this policy. That exclusion applies to the third-party service providers described under “Third-Party Services” and to any sharing of information connected to a loan file described under “If You Become a Client.” The only exception is the text messaging delivery provider that transmits our messages on our behalf, which may process your number solely to deliver them and for no other purpose.
You can stop text messages at any time by replying STOP to any message we send. To request deletion of your mobile number and text messaging consent records, email jexayra.rivera@start-mortgage.com or call (689) 210-3448. For the full terms of our text messaging program, see our SMS Terms.
This website relies on a small number of third-party services to operate, including our web hosting provider, website analytics, and embedded content from Google (for our reviews and location) and Instagram (for our social feed). These providers may process limited technical information — such as IP address or device type — under their own privacy policies. We choose providers that are widely used and reputable, and we don't share the content of your messages with them beyond what's needed to run the site.
We use standard, functional cookies and similar technologies to keep the site running smoothly and to understand aggregate site usage. You can control cookies through your browser settings; disabling them may affect how some parts of the site display.
We keep information submitted through this website only as long as needed to respond to your inquiry, maintain our business records, and meet any applicable legal or regulatory recordkeeping requirements.
The information on this page describes our website only. If you move forward with a mortgage application, you'll receive a separate, more detailed privacy notice at that time — required under the Gramm-Leach-Bliley Act — explaining how we collect, use, and share the nonpublic personal financial information involved in your loan file.
You can always choose not to submit a form on this site. If you'd like us to delete contact information you've previously shared with us, or if you have any other privacy question, email us at the address below and we'll respond within a reasonable time.
This website is intended for adults seeking mortgage information and is not directed to children. We do not knowingly collect personal information from anyone under 13.
We may update this policy from time to time. The effective date at the top of this page reflects the most recent version.
Questions about this policy or how your information is handled? Email us at jexayra.rivera@start-mortgage.com or call (689) 210-3448.